Ipakita, Suriin, at Ayusin

By showing our prototypes and gathering feedback, this allows us to reflect on the solution and look for more ways to improve it. That’s where the real work starts to unfold: How are we going to continue this project? What do we need? Who’s going to work on this? What are our next steps? What does success look like, and how will we know if we’ve succeeded? Documenting the process and sharing it to others has a lot of value, as it can generate new ideas and feedback.

Bumuo ng Prototype

Prototyping is a key skill that is useful to almost everyone. That ability of knowing how to test and externalize an idea in order to learn and get immediate feedback is so powerful. Whether we are creating a flowchart of a new school process, or a scale model for the planned improvement in the library, we thrive on doing quick and dirty prototypes; we believe in the saying: “a prototype is only as good as the learning you get from it.” We want to lose that fear of failure in order to be more bold and open to sharing solutions and receiving criticism early on.

Ambagan ng mga Idea

Once we’ve had a better perspective on the problem, we start looking for ideas. In order to be truly collaborative, we try to structure the brainstorming session to invite all opinions and input. We start with open brainstorming, where all suggestions are accepted. No one can say no. This creates a comfortable atmosphere for everyone to share their thoughts, without feeling too intimidated. Then, we close the brainstorming session by selecting the most exciting and feasible ideas. After all, we want to be creative yet productive.

Himayin ang Problema

Problem solving is over rated, problem finding is more important. Starting with a deep understanding of the user, context, and root causes of the problem is necessary to creating a relevant and sustainable solution. The key word is empathy. Not only do we study our partner’s situation, but we study with them. We provide them tools: interviewing skills, strategies to hold discussions, or ways to observe people and structure notes into insights.

Habi + Design Thinking

Design thinking is a mindset to address problems. Through a structured approach, we assume the role of a designer as we conceptualise, customise, and create solutions for difficult challenges. Sometimes we also call it human-centered design because it requires a deep understanding of the people’s needs and motivations. We’ve adapted some of the more well-known design thinking frameworks into a Filipino, four-step cycle.